Payment Details & Cancellation Policy
All products require payment in full by credit card. You may reserve and pay online with confidence as this website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information has 128 bit encryption protecting you both online and off-line.
General Terms
From the point at which you make your reservation, you are responsible for having read all details regarding each tour that you have reserved, understood what each tour physically entails and it’s duration. You are responsible for properly planning each tour so as not to overlap any tours we offer, or overlap with other tours and or events that we do not offer, and or any personal agendas you may have. You are responsible for managing your time between tours, before, after, and in-between, and understand the risk of booking tours on the same day you arrive or, booking multiple tours on the same day as tour times may change. You are responsible for providing the proper information regarding how many adults and children you are booking for, and any other relevant information needed to properly expedite your reservation. Once you book your tour(s), we will be sending you an immediate confirmation email and voucher/eticket(s) will follow. You and you only will be responsible for the outcome of your planning. Neither San Fran Tour Center nor the tour provider(s) will be held responsible for any tours you miss due to bad planning, or for any other reason mentioned above.
In the unlikely event that you must cancel, shorten your stay, or change your dates of your tours, you are responsible for the full cost of your reservation. We are not responsible for family emergencies or unforeseen events, but we will do everything we can to try to re-book your tour for you. If we cannot, you are fully responsible. Children ages 4 and under are free on most tours we offer as long as they sit on an adult lap, and is limited to 1 free child per adult. If you have more than 1 child ages 4 and under per adult, you may purchase additional seats on the tour at the Children rate. Booster seats may or may not be available so it is recommended that you bring your own if needed.
You will receive an email confirming your credit card charge immediately after submitting your reservation that will contain the tour information and your order confirmation number. You will be sent a voucher/itinerary via the email address you provide us. Your tour times and all details will be listed. If you are interested in making a reservation more than 90 days out from your arrival date, or if you have any questions, please contact us via email at support@sanfranciscotourhub.com or by phone 415-857-5685.
Vouchers / e-Tickets
You will need to print your voucher(s)/e-tickets once received. If you have a PRINT ERROR – CONTACT IMMEDIATELY: support@sanfranciscotourhub.com or call our office at 415-857-5685. Provide us with your Full Name and new voucher(s)/e-tickets will be emailed. San Francisco Tour Hub nor the “Tour Provider” are responsible if you do not print your voucher(s)/e-tickets prior to the time when you are to take your tour. San Francisco Tour Hub is NOT responsible if you were to lose, damage, not print, or destroy your voucher(s)/e-tickets. Your name and reservation is in the “Tour Provider’s” system so if for any of the reasons listed herein you do not present your voucher(s)/e-tickets to the “Tour Provider” at the time of your reserved tour, you may present your ID, state the date and time you have a reservation and in most cases your admittance will be accepted. This policy DOES NOT apply to Alcatraz tickets and/or vouchers. SEE Alcatraz Packages Terms and Conditions. ANY PROBLEMS DURING ORDER PROCESS/BILLING/PRINTING etc. QUESTIONS SHOULD BE DIRECTED TO: support@sanfranciscotourhub.com IMPORTANT: Internet speeds vary…Allow all voucher or e-ticket graphics to load COMPLETELY prior to hitting PRINT button.
CANCELLATION POLICY AND REFUNDS FOR NON ALCATRAZ PACKAGES ONLY
(For Alcatraz Packages Policies please see “Alcatraz Packages Policies” at the bottom)
These cancellation polices ONLY pertain to individual Tours and Attractions. They DO NOT pertain to “Alcatraz Packages” sold on this website. Please make sure you understand, Alcatraz Packages and individual Tours and Attractions are totally separate and are governed differently.
Cancellation can only be done 7 days before scheduled departure. At that point you will not incur a cancellation fee.
Cancellation between 6 and 5 days will incur a 50% cancellation fee.
A 100% cancellation fee is incurred if you cancel within 96 hour of, or fail to appear on your confirmed tour date.
Calendar has specific blacked out dates that are not clickable and unavailable. Bypassing the calendar system by inputting an unavailable date will result in a voided sale and a refund issued minus a 3% administration fee.
These are our standard cancellation policies but some tours may have other terms and cancellation policies that will supersede those written above.
Please check below for such tours.
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San Francisco Dinner or Sunday Champagne Brunch Cruise
- All guests must check-in prior to boarding on the day of their cruise.
- ALL PAYMENTS ARE FINAL and NON-REFUNDABLE.
- San Francisco Tour Hub is UNABLE to compensate or reschedule any guests who miss their cruise due to traffic or any other circumstance.
- A minimum 48-hour notice prior to the cruise date is required to reschedule your cruise to another sailing date. There is a change fee associated with any date changes.
- Reservations are taken on a space-available basis, and are not confirmed until payment is received.
- A service charge is collected at the time of reservation, related to the cruise and the service included in the ticket. If you wish to purchase additional beverages or food enhancements on board, we recommend you leave a gratuity on board based on the quality of service provided to you by your server.
- The Landing Fee offsets a wide range of costs unique to a maritime business operation. These may include specialized Port facility repairs, percentage payment, employee health care obligations and other fees, licenses, regulatory, environmental and maritime security costs.
- In addition to sales tax, we are assessed taxes by some of our local governments for use of the harbor. They are paid directly and in full to the local government of the appropriate city.
- Please call for wheelchair accessibility as some of our yachts are not accessible.
- In compliance with the U.S. Coast Guard, photo I.D. is required of all passengers 18 years of age or older.
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Farallon Islands Whale Watch and Natural History Tour/San Fran Whale Watch Tour Refund/Rescheduling Policy
Non-refundable, cannot be rescheduled.
Once purchased, tickets cannot be refunded or credited and cannot be rescheduled because your space is being guaranteed at the event.
Weather Policy
Activity may be cancelled due to severe weather.
The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.
Other Policies
The cruise is not suitable for children under 3. For safety reasons, children under 3 years of age should not attend.
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Cancellation Policy for Napa & Sonoma Wine Education Tour and Muir Woods & Wine Country Day Tour
In the event that you must cancel your reservation, you may transfer your reservation to a friend or relative at the last moment, just please inform us of the change. Otherwise you will be charged as follows:
Both Day Tours: Any cancellations made have a fee of 20% of tour rate regardless of time of notice. Cancellations made between 6-3 days prior to departure, have a cancellation fee of 50%.
No Shows: Passenger no-shows and cancellations within 48 hours of tour departure time are are not valid for refund or credit.
No refund will be given to anyone who is denied service because of refusal to wear a seat belt or to follow the rules and regulations of the carrier.
If tour operator cancels a trip due to bad weather, inadequate load requirements, or any reason (excepting those listed above), a 100% refund will be issued. Tour operator reserves the right to cancel any trip. San Francisco Tour Hub is not responsible for any cancellations or modifications of tours due to weather condition, road hazards, vehicle breakdowns, or other unforeseen conditions that may hinder the ability for the tour to take place as scheduled. Tour operator reserves the right to cancel or modify any trip due to weather conditions, mechanical breakdowns and circumstances beyond their control. Trips require a minimum number of participants to avoid cancellation. In such cases, we will refund your monies but will not be responsible for any additional expenses you may have incurred.
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- • • Alcatraz Packages Policies • • •
Alcatraz ticket dates that are listed under our Alcatraz Tour Packages are *available tour dates and times . For dates that are beyond what is listed, you must call for availability unless you are interested in booking more than 14 days in advance which in that case you may book book directly online or give us a call and we will book it for you over the phone. Alcatraz tickets sell out very quickly and often far in advance for specific dates and times.
Tickets & Reservations:
You will receive two emails from us; the first email will confirm that your order was placed, and in the second email, you will receive two Vouchers, one for your Alcatraz portion of the package and another Voucher for the second portion of the package that you choose. Again, Alcatraz tickets sell out very quickly and often far in advance so please try to make your reservation with available dates listed or well in advance to avoid missing out.
Every Voucher will have appropriate confirmation numbers and trip details such as departure locations, tour departure time(s), etc. Please take care to provide us with a correct email address.
WARNINGS: The holder assumes all risk of danger and injury. No suit, action, or proceeding against Alcatraz Cruises LLC or its parent, affiliates or contractors, vessels, agents, crew or employees of any of the foregoing entities, shall be maintainable for loss of life or bodily injury to any passenger unless written notice of claim be delivered to Alcatraz Cruises LLC within sic months from the date of incident. It is agreed by and between the passenger and Alcatraz Cruises LLC that all disputes and matters, whatsoever, including, but not limited, to those involving personal injury or death of a passenger, which arise under, in connection with or incidental to the Ticket or the voyage shall be adjudicated, if at all, in and before a court of competent jurisdiction located in San Francisco, California to the exclusion of the courts of any other county, state or country. The license granted herein is revocable upon refunding to passengers the Ticket price.
Cancellation Policy:
There is no refunds, credits, transfers, or exchanges. All sales are final. There is no refunds, credits, transfers, or exchanges if you cancel the tour, or if you do not show up for the tour at the designated time.
Alcatraz Cruises and the National Park Service reserves the right to alter, modify, or cancel a tour or tours due to traffic, bad weather, unsafe conditions or at the request of governmental, park, and state agencies. San Francisco Tour Hub will NOT be held responsible for such changes or cancellations outside of their control. Submitting an order for tickets to San Francisco Tour Hub, by any means possible, indicates your agreement to these terms and conditions.
Change Policy for Alcatraz Packages:
If changes are allowed on a particular Alcatraz tour package or activity, we will do our best to change your reservation. Please note that some tours and activities do not allow any changes. Date changes can only be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 14 days prior to the tour departure and must be handled on an individual basis through our office.
Alcatraz Tour Cancellation Policy & Terms
No Refunds or Changes:
There are absolutely no refunds on Alcatraz tour packages.
There are no exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. So once you buy a ticket, that’s it — no changes at all.
There can be no changes on Alcatraz tour packages. Once you have purchased the tickets, that’s it. You have tickets for that date and time, and we are unable to change the date or the time.
Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets.
Alcatraz Online Orders/Phone Orders:
Calendar has specific blacked out dates that are not clickable and unavailable. Bypassing the calendar system by inputting an unavailable date will result in a voided sale and a refund issued minus a 3% administration fee.
Tickets may be ordered online or by phone. We do not take orders for Alcatraz tickets only.
Resale of Alcatraz tickets outside of a “Package” is strictly prohibited.
ALCATRAZ TICKETS MUST BE REDEEMED BY VOUCHER HOLDER
On the day of your Alcatraz scheduled departure, simply check in, at the “Pre-Paid” (or “will call”) Alcatraz Cruises ticket booth window located on-site at Pier 33 on the Embarcadero in San Francisco, right where you will be taking the ferry. Your Pre-paid tickets are available 1 hour before your scheduled departure time. You must present a valid photo identification, along with this voucher. Please arrive a little before boarding time to pickup your tickets as it can get busy during the summer months. Tickets may not be picked up or redeemed prior to the tour date or time mentioned on Voucher.
Attention Debit Card Users
Please be aware that an attempted purchase of Alcatraz tickets with a bank debit card, even if the purchase is declined, will result in a temporary deduction from the account associated with the debit card. This deduction will be credited back to the account within several days of the attempted transaction. The time frame of the charge being reversed is determined by the bank or institution issuing the debit card. Customers with duplicate charges on their debit card must contact their bank or institution with questions about the status of these charges. San Francisco Tour Hub is not responsible for duplicate charges to any account associated with a debit card. In order to avoid duplicate charges please only click on process order once.
Liability Disclaimer
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the San Francisco Tour Hub Companies and San Francisco Tour Hub Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of tours and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, San Francisco Tour Hub, Inc. expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.
Tour rates displayed on this Website are intended as only general guidelines, and the San Francisco Tour Hub Companies and San Francisco Tour Hub Partners do not guarantee the accuracy of the ratings. The San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and their respective suppliers make no guarantees about the availability of specific products and services. The San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and their respective suppliers may make improvements and/or changes on the Website at any time.
The San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the San Francisco Tour Hub Companies or the San Francisco Tour Hub Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and/or their respective suppliers are free of viruses or other harmful components. The San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
The suppliers providing tours or other services on this Website are independent contractors and not agents or employees of the San Francisco Tour Hub Companies or the San Francisco Tour Hub Partners. The San Francisco Tour Hub Companies and the San Francisco Tour Hub Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The San Francisco Tour Hub Companies and the San Francisco Tour Hub Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to San Francisco Tour Hub, Inc. in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners, and/or their respective suppliers.
Indemnification
You agree to defend and indemnify the San Francisco Tour Hub Companies, the San Francisco Tour Hub Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- your breach of these Terms of Use or the documents referenced herein;
- your violation of any law or the rights of a third party; or
- your use of this Website.
Last Updated May 16, 2018 at 11:43 am Pacific
